Shipping & Delivery Policy

1. FSSAI Food Safety & Quality Guarantee

As a licensed FSSAI Food Business Operator (FBO), we adhere to all food safety and handling standards.

• Shelf Life: We guarantee that all food products will be delivered to you with at least 30% of their original shelf life or 45 days (whichever is less) remaining.
• Packaging: Your order will be shipped in food-grade, tamper-proof packaging to ensure its quality and freshness.

2. Order Processing

• Orders are processed and dispatched within 1–2 business days (Monday-Friday, excluding public holidays).
• Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Timelines

Once dispatched, the estimated delivery time is 2–10 business days, depending on your location:

• Metro Cities: 2–6 business days
• Tier-2 & Tier-3 Cities: 3–7 business days
• Remote Areas: 5–10 business days

4. Shipping & Handling Charges

• Price Breakup: The total price for all products, including a detailed breakup of taxes and shipping fees, will be displayed on your cart page before you proceed to payment. There are no hidden charges.
• COD Orders: A non-refundable Cash on Delivery (COD) handling fee may be applied. This will be clearly displayed in your order summary.
• Promotions: Free shipping may be offered during promotional periods or on orders above a certain value, as displayed on the website.

5. Order Tracking

Once your order is dispatched, you will receive an email and/or SMS with your tracking number and a link to track your package.

6. Damaged or Incorrect Orders

We are committed to your satisfaction. Please inspect your order upon reception.

• If the Outer Box is Visibly Damaged: If the main shipping box arrives visibly crushed, torn, or stained, please refuse the delivery. The package will be returned to us, and we will immediately dispatch a fresh replacement for you.
• If the Product Inside is Damaged (Hidden Damage): If the box looks fine but you discover a damaged or burst item after opening it, please do the following within 48 hours:
  1. Take clear photos of the damaged item and the shipping box.
  2. Email the photos to our Grievance Officer.

  We will handle the claim with our courier and will send you a replacement or issue a refund as per your preference.

7. Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address your concerns.

• Grievance Officer: Nainar Mohamed
• Email: hello@lifthar.in
• Phone: +91-9042386695